Privacy policy

Last updated: 22 July 2026

1. Who we are

D&E Scrap Metal is a scrap metal recycling business based at Adelaide Street, Crindau, Newport, South Wales, NP20 5NF. For privacy enquiries, email DE.ScrapMetal@btConnect.com or call 01633 858545.

2. Information we may collect

When you contact us, we may receive your name, telephone number, email address, location, details about the metal or vehicle involved, and any other information you include in your message.

3. How we use your information

We use enquiry information to respond, provide quotations, manage services and maintain appropriate business records. We do not sell personal information.

4. Lawful basis

We generally process enquiry information because it is necessary to take steps at your request before providing a service, to perform an agreed service, or because we have a legitimate interest in responding to customers and running the business.

5. Sharing information

Information may be shared with service providers or authorities where necessary to provide the requested service, comply with the law, prevent fraud or protect safety. We only share what is reasonably required.

6. Retention

We retain information only for as long as it is needed for the purpose collected and to meet legal, tax, accounting or operational requirements.

7. Website forms and email

The website's contact form may open your email application when a secure form endpoint has not been configured. In that case, your message is sent through your chosen email provider. Once a secure endpoint is enabled, the form may transmit the enquiry to our email service over an encrypted connection.

8. Cookies and analytics

This version of the website does not intentionally use non-essential cookies or third-party analytics. If analytics or embedded services are added later, this policy and any cookie controls should be updated before they are enabled.

9. Your rights

Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict the use of your personal information, object to processing, or request a copy in a portable format. You may also complain to the Information Commissioner's Office.

10. Contact

To make a privacy request, email DE.ScrapMetal@btConnect.com and provide enough information for us to understand and respond to your request.